Politique d’expédition

At 383 Systems, we aim to process and deliver your orders as efficiently as possible. Please review the following details regarding order processing times, international shipping, tracking, and more.

Order Processing Times

  • All orders are processed within 0 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Orders placed before 3 PM (GMT) will typically be processed within three working days.
  • Once your order has shipped, you will receive a shipping confirmation email with tracking details.

International Shipping

We are pleased to offer international shipping.

  • Shipping charges for international orders will be calculated and displayed at checkout.
  • The estimated delivery time for Standard International Shipping is 2 to 14 business days.

Please Note:

  • The buyer is solely responsible for customs clearance and for covering any import duties, taxes, or fees (including VAT) imposed once the shipment reaches the destination country.
  • 383 Commerce LTD is not responsible for these charges or for any delays caused by the customs process.
  • We recommend checking with your local customs authority for more information about potential costs and requirements before placing an order.
  • We do not accept responsibility if an item is delayed, damaged, or destroyed by customs. Furthermore, we cannot accept any claims unless you have fully complied with your country’s customs procedures, including paying all applicable fees and duties.
  • We will not issue refunds if you fail to pay customs fees and duties, resulting in your order being withheld, returned, or otherwise disposed of by customs.

Tracking Your Order

  • When your order ships, you will receive a shipping confirmation email containing a tracking number.
  • Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us via our Contact Page. Include your name and order number, and we will investigate the issue.

Refunds, Returns, and Exchanges

For details on returns and refunds, please refer to our [Return Policy].

Shipping Origin

Your order may be dispatched from one of our warehouses located in the UK or China, depending on factors such as the contents of your order, your location, and the shipping method selected. If you need further clarification regarding the origin of your shipment, feel free to reach out to us via our Contact Page.

Thank you for shopping with 383 Systems! If you have any questions or concerns about shipping, please contact us via our Contact Page.